COOP Systems Support

Exceptional Support for Continuity Planners

COOP Systems supports a diverse set of geographically dispersed clients in several ways.

Create a Help Ticket - - current myCOOP™ customers can click here to login and create a new incident within our help system.

On-Line System Help - - myCOOP has extensive on-line self-help screens throughout in all world languages.
Phone and E-Mail - - during office hours from 8:00 AM to 5:00 PM EST, we answer support questions received by e-mail or telephone immediately. Clients with off-hours needs get direct access to staff by cell phone.
On-Line Published Documentation - - customers with current maintenance contracts are granted access to a secure Web site with all our published documentation, e.g., manuals, white papers, and FAQ's.
User Group Meeting - - clients are invited to periodic on-line group sessions, as well as a meeting at a destination address once each year.
Business Partners - - our partners frequently give support directly to their clients.

There are many reasons why myCOOP™ is the best utilized continuity planning software in the world. Our exceptional support is one of those reasons.