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secure hosting

A majority of our customers have a hosted solution managed by COOP Systems. This includes some of the largest organizations in the world who trust our hosted delivery for 99.99% availability Service Levels and extremely tight physical and logical security.

Capacity

Our production server cluster at each data center is deployed in a high-availability redundant design, designed to support 462,000 simultaneous users under typical load. This over-engineered investment ensures clients access to full myCOOP functionality under any condition.

Security

COOP Systems partners with Verizon Business at their Tier 4, SAS-70, Type II Premium Centers. In North America these are in Atlanta and Toronto. Verizon Business has been rated #1 for IP hosting for many years by TeleGeography. The specifications of these locations are as follows:

  • Network and physical infrastructure:
  • Redundant AC power
  • Hosting sites physically over Verizon Business backbone
  • Diverse network entrance paths
  • Redundant hand-offs at all levels
  • Security manned 24x7x365:
  • Allowable access lists
  • 24x7 security guards
  • CCTV inside and outside building
  • Biometrics
  • Electronically controlled access for all doors
  • Secure key distribution
  • Fire suppression:
  • Smoke/particle sensors
  • Dry pipe and sprinkler head
  • Heat sensor
  • Managed Services:
  • Load balancing with intelligent traffic routing
  • Redundant handoffs - - from MCI network to cabinet
  • Customer portal for real-time management, reporting, monitoring
  • Service Levels:
  • Overall SLA's of 99.5% for subscription services
  • Overall SLA's of 99.9% for licensed clients, including IP-filtering and dedicated SQL instance.
  • International network backbone latency of 90 MS
  • Network packet delivery of 99.5%
  • 100% power availability
  • Outage reporting within 15 minutes
  • 100% network connectivity
  • Denial of service MTTR within 15 minutes

All application access uses 128-bit encryption from the browser and 3DES for data at rest. A White Paper on the COOP Systems security model and authentication methods is available on request.

Data Back-Up

All client data is backed up daily to a SAN in Denver. Recovery from the back-up copy is tested several times/year on client real data.