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Contact COOP Systems today and speak with one of our team members. We're pleased to talk about how our industry-leading solutions can optimize your Business Continuity program.
customer service
Help Desk
COOP Systems realizes that our customers have real-time needs at any time of the day or night. Leveraging our support technology and global offices, COOP Systems offers a complete set of services for customers.
- 7X24 telephone response - connecting to business continuity experts globally from one toll-free number, leveraging our international support offices and automated call routing.
- Self-service case ticketing - users can submit a ticket directly from their myCOOP™ application, with receipt acknowledged.
- FAQs - enabling users to find answers to common issues, categorized so customers can browse solutions by category.
- Centralized tracking - handling of tickets faster by integrating case information with existing knowledge bases.
- Streamlining - automatic ticket escalation and workflow tasks supporting support processes
- Notification - of updates or additions to comments on tickets.
Upgrades
COOP Systems makes the upgrade process on new releases as painless as possible. Powerful migration tools automate most of the content and logic of previous versions. An Upgrade Team also is available to assist with any special requirements.