SaaS Hosting

A clear majority of our customers have a hosted solution managed by COOP Systems, eliminating the burden and cost of self-hosting. This includes some of the largest organizations in the world who trust our 99.99% availability Service Levels and extremely tight physical and logical security. There has been no down time at our production facilities for 5+ years.

Capacity

Our production server cluster at each data center is deployed in a high-availability redundant design, designed to support 462,000 simultaneous users under typical load. This over-engineered investment ensures clients access to full myCOOP functionality under any condition.

Availability SLA’s

Overall SLA's of 99.9% are guaranteed for licensed clients, including IP-filtering and dedicated SQL instance.

Active-Active Back-Up

COOP Systems' production data centers are backed up throughout the day to a remote failover facility. In the event of a regional disaster that could affect our production centers, switching over to the alternate site takes only minutes.

Physical Security

COOP Systems partners with Verizon Business at their Tier 4, SAS-70, Type II Premium Centers. In North America, these are in Atlanta and Toronto. Verizon Business has been rated #1 for IP hosting for many years by TeleGeography. The specifications of these locations are as follows:

Network and physical infrastructure:

Redundant AC power
Hosting sites physically over Verizon Business backbone
Diverse network entrance paths
Redundant hand-offs at all levels

Security manned 24x7x365:

Allowable access lists
24x7 security guards
CCTV inside and outside building
Biometrics
Electronically controlled access for all doors
Secure key distribution

Fire suppression:

Smoke/particle sensors
Dry pipe and sprinkler head
Heat sensor

Managed Services:

Load balancing with intelligent traffic routing
Redundant handoffs - - from MCI network to cabinet
Customer portal for real-time management, reporting, and monitoring
Overall SLA's of 99.9% for licensed clients, including IP-filtering and dedicated SQL instance
International network backbone latency of 90 MS
Network packet delivery of 99.5%
100% power availability
Outage reporting within 15 minutes
100% network connectivity
Denial of service MTTR within 15 minutes

myCOOP Security

All myCOOP application access uses SSLv3from the browser and AES-256 for data at rest. An extensive White Paper on the COOP Systems' security model and authentication methods is available on request.