Maintenance & Support
COOP Systems realizes that our customers may have emergency needs at any time of the day or night. Leveraging our support technology and global offices, COOP Systems offers a complete set of services for customers.
- 7X24 telephone response - connecting to business continuity experts globally from one toll-free number, leveraging our international support offices and automated call routing.
- Self-service case ticketing - users can submit a ticket directly from their myCOOP application, with receipt acknowledged.
- FAQs - enables users to find answers to common issues, organized so customers can browse solutions by category.
- Centralized tracking - handles tickets faster by integrating case information with existing knowledge bases.
- Streamlining - automatic ticket escalation and workflow tasks enhance support processes.
- Notification - of updates or additions to comments on tickets.
COOP Systems makes the upgrade process on new releases as painless as possible. On release, clients are trained using web sessions.