Maintenance & Support

Help Desk

COOP Systems realizes that our customers may have emergency needs at any time of the day or night. Leveraging our support technology and global offices, COOP Systems offers a complete set of services for customers.

• 7X24 telephone response - connecting to business continuity experts globally from one toll-free number, leveraging our international support offices and automated call routing.
• Self-service case ticketing - users can submit a ticket directly from their myCOOP application, with receipt acknowledged.
• FAQs - enables users to find answers to common issues, organized so customers can browse solutions by category.
• Centralized tracking - handles tickets faster by integrating case information with existing knowledge bases.
• Streamlining - automatic ticket escalation and workflow tasks enhance support processes.
• Notification - of updates or additions to comments on tickets.

Upgrades

COOP Systems makes the upgrade process on new releases as painless as possible.   On release, clients are trained using web sessions.