Services

Supporting Every Stage of Your Process

When you commit to using myCOOP, COOP Systems commits to supporting our software and guiding you through every stage of deployment, including the BIA/Risk, Planning and Incident Command functions.

Implementing Your Methodology

The flexibility of myCOOP and the skills of our Customer Service and Support staff allow a packaged BCM approach with a custom fit.  From supporting the methodologies that best suit your needs, to following up after implementation to ensure myCOOP delivers business value every day, COOP Systems is committed to excellence in all areas of customer service and support.

COOP Systems 7X24 Response Operations

Leveraging our support technology and global offices, COOP Systems offers a complete support package for customers. This includes 7X24 emergency phone support, online FAQs, and self-service CRM case ticketing with centralized tracking of tickets, confirmations, workflow, and escalation.

COOP Systems Commitment to Customer Success

Customer Service and Support personnel are committed to work for you to establish Business Continuity best practices across the enterprise. We commit to helping you achieve the goals you set as you deploy our solutions for enhanced business value.