Careers

COOP’s team is comprised of individuals who are dynamic, motivated, and committed to achieving success through action and measurement of results. We want passionate individuals wanting to make their mark in the enterprise BCM industry.  Our staff is comprised of intelligent, high-energy people who thrive in an environment valuing:

  • Delighting our customers
  • Taking charge
  • Being disciplined
  • Communicating openly
  • Getting results
  • Creating a great place to work

We are always looking for talented and motivated individuals to join our team. COOP offers a challenging and fun work environment, competitive salaries, and paid medical plans. If you are ready for an exciting opportunity to be a part of a world class team, then forward your resume to jobs@coop-systems.com.

The purpose of job descriptions on this website is to provide a concise statement of the major responsibilities of these positions. It is not intended to describe all elements of the work that may be performed and should not serve as the sole criteria for personnel decisions and actions.

Current Job Openings

Click the links below to see a detailed job description.

Entry Level Customer Support / Business Analyst

COOP Systems, the leading provider of Business Continuity Management software, has a career opportunity for a Customer Support Business Analyst expert in their professional services division.

Minimum Responsibilities:

  •  Gather, evaluate, and document customer problems in an issues ticket tracking application.
  •  Engage with customers to solve basic questions based on the functionality of the myCOOP product lines
  •  Work with the other teams within COOP Systems to resolve issues.
  •  Prepare product and service reports by collecting and analyzing customer information.

Required Skills:

  •  3 to 5 years continuous experience involving excellent customer support experience.
  •  2+ years experience and/or education in IT or other related field.
  •  Knowledge of SharePoint/Access.
  •  Ability to work effectively and independently in a team environment.
  •  Excellent analytical and consulting while multitasking in a fast-paced, dynamic environment with changing priorities.
  •  Exceptional oral and written communication skills.
  •  Proficiency in MS Office Suite, specifically Excel.
  •  Knowledgeable of Salesforce.

Desired Skills:

  •  Past experience in supporting an enterprise software application with a large customer base.
  •  SharePoint and/or consulting experience.
  •  1-2 years in the business continuity planning / management domain.

Education:

  • Minimum 2+ years education with a preferred IT studies.


 

 

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