Hosting
In the United States, COOP Systems is partnered with Verizon Business to host the myCOOP™ application for our customers, for a solution matching the most demanding needs of our customers. Verizon Business has been consistently rated best-in-class by TeleGeography. Outside the United States, COOP Systems partners with other hosting providers, including IBM.
As an example of our hosting excellence, the Verizon Business specifications follow.
Detailed Capabilities
Audit standards - - SAS 70 Type II compliant
Backup - - encrypted/replicated to another region
Network and physical infrastructure:
- Redundant AC power
- Hosting sites physically over MCI/Verizon backbone
- Diverse network entrance paths
- Redundant hand-offs at all levels
Security manned 24x7x365:
- Allowable access lists
- 24x7 security guards
- CCTV inside and outside building
- Biometrics
- Electronically controlled access for all doors
- Secure key distribution
Fire suppression:
- Smoke/particle sensors
- Dry pipe and sprinkler head
- Heat sensor
Managed Services:
- Load balancing with intelligent traffic routing
- Redundant handoffs - - from MCI network to cabinet
- Back-up and restore daily to Verizon back-up cabinet
- Enhanced monitoring - - agent-based for disk, memory, process
- Managed firewall - - protecting infrastructure
- VPN for server access - - secure access to cabinet for mgt
- Customer portal for mgt, reporting, monitoring
SLAs:
- International network backbone latency of 90 MS
- Network packet delivery of 99.5%
- 100% power availability
- Outage reporting within 15 minutes
- 100% network connectivity
- Denial of service MTTR within 15 minutes
